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SILICA AWARENESS TRAINING

Intelligent Training Solution is a Registered Training Organisation (RTO No. 22570). Enrolling with us means you will study with a Nationally Accredited Training Provider and not a third-party provider or a ‘Partner of an RTO’. Find out why this is important! 

NATIONALLY ACCREDITED SILICA AWARENESS TRAINING COURSE

CPCSIL3001 WORK WITH PRODUCTS AND MATERIALS CONTAINING CRYSTALLINE SILICA

KEY INFORMATION

WorkSafe NSW, QLD, and SA have stated:
The following courses are recognised as approved training in NSW:

  • TAFE NSW course: Silica awareness and safety
  • 10830NAT– Course in Crystalline Silica Exposure Prevention
  • Units of Competency – Silica Safety:
  • CPCSIL3001– Work with products and materials containing crystalline silica; or
  • CPCSIL4001– Supervise and manage work with products and materials generating respirable crystalline silica.

WorkSafe in Victoria has not mandated a particular training course; however, its guidelines state that information, instruction and training needs to be provided to employees who are likely to be exposed to risks associated with crystalline silica, and that refresher training should be provided regularly.

This course is unsuitable for those working in the ACT. The health and safety regulator in the ACT has mandated a silica awareness course created and controlled by the CFMEU. 

INTERESTED IN BECOMING A TRAINER FOR THIS COURSE?

Intelligent Training Solutions is searching for a talented and passionate person who is interested in making a genuine and rewarding contribution as a trainer and assessor. If you want to learn more about becoming a trainer for this course, please get in touch.  

QUICK INFORMATION

$380.00

ENROLMENT FEE

ONLINE / FACE-TO-FACE +

WORKPLACE SUPPORTING EVIDENCE

LOCATION

BLENDED DELIVERY COURSE 

DELIVERY METHOD

4.5 HOURS
+ WORKPLACE SUPPORTING EVIDENCE (PHOTOS)

STUDENT TIME INVESTMENT

*Actual in-class delivery time will depend on your class size and participant engagement. Online study time and practical assessment time will depend on your employment activities.

ABOUT THIS SILICA AWARENESS TRAINING COURSE

Nationally Accredited Silica Awareness Training Course: CPCSIL3001 – Work with products and materials containing crystalline silica

Welcome to our comprehensive course on crystalline silica safety. This course is meticulously designed to deepen your understanding and awareness of the critical safety aspects related to Respirable Crystalline Silica (RCS), using tangible industry examples. Respirable Crystalline Silica (RCS) dust is not just hazardous but can lead to severe health issues, including silicosis, a life-threatening lung disease. 

This course is specifically crafted for workers, supervisors, and managers who may encounter Respirable Crystalline Silica professionally. It is a vital educational tool for those aiming to mitigate workplace risks associated with silica dust exposure and is a legal imperative for business owners.

Crystalline silica is present in many materials and products used in the construction industry. While crystalline silica is harmless when contained within an undisturbed product, it becomes hazardous when the product is processed, such as during installation, cutting, shaping, or grinding, releasing dust that contains respirable crystalline silica particles. This dust poses a significant health risk. We aim to educate workers and the industry on safe handling practices for these materials, aiming to inform rather than alarm. 

CPR First Aid Training Concept

We provide participants with the skills, knowledge, and awareness needed to identify potential exposure sources, understand associated health risks, and recognise the hazards of improper handling. In addition, we emphasise preventative strategies to minimise or eliminate exposure in alignment with workplace safety standards.

This silica awareness course is Nationally Accredited and has been identified as an approved training course by SafeWork NSW, QLD, and SA. While the state of Victoria has not mandated a specific course, health and safety regulations do stated that employers must provide information, instruction and training to their workers regarding exposure to silica. 

NOTE: This course is unsuitable for those working in the ACT. The health and safety regulators in the ACT have mandated a silica awareness course created and controlled by the CFMUE. 

ENROL IN THIS SILICA AWARENESS TRAINING

COURSE

2024 DECEMBER COURSE DATES | CPCSIL3001 WORK WITH PRODUCTS AND MATERIALS CONTAINING CRYSTALLINE SILICA

TRAINING LOCATIONSMAPVENUE LOCATIONCOURSE DATECOURSE DURATIONENROL HERE
VICTORIA

MAP

Intelligent Training Solutions

74/2 Cobham Street

Reservoir VIC 3073

SAT - 07TH DEC 20248.00am to 12.30pmCOURSE CLOSED
NEW SOUTH WALES ON DEMAND

PLEASE CALL THE OFFICE

CALL 1300 585 866
SOUTH AUSTRALIA ON DEMAND

PLEASE CALL THE OFFICE

CALL 1300 585 866
QUEENSLAND ON DEMAND

PLEASE CALL THE OFFICE

CALL 1300 585 866

2025 JANUARY COURSE DATES | CPCSIL3001 WORK WITH PRODUCTS AND MATERIALS CONTAINING CRYSTALLINE SILICA

TRAINING LOCATIONSMAPVENUE LOCATIONCOURSE DATECOURSE DURATIONENROL HERE
VICTORIA

MAP

Intelligent Training Solutions

74/2 Cobham Street

Reservoir VIC 3073

CALL 1300 585 866
NEW SOUTH WALES ON DEMAND

PLEASE CALL THE OFFICE

CALL 1300 585 866
SOUTH AUSTRALIA ON DEMAND

PLEASE CALL THE OFFICE

CALL 1300 585 866
QUEENSLAND ON DEMAND

PLEASE CALL THE OFFICE

CALL 1300 585 866

2025 FEBRUARY COURSE DATES | CPCSIL3001 WORK WITH PRODUCTS AND MATERIALS CONTAINING CRYSTALLINE SILICA

TRAINING LOCATIONSMAPVENUE LOCATIONCOURSE DATECOURSE DURATIONENROL HERE
VICTORIA

MAP

Intelligent Training Solutions

74/2 Cobham Street

Reservoir VIC 3073

SAT - 08TH FEB 20258.00am to 12.30pm Enrol Now - $380
NEW SOUTH WALES ON DEMAND

PLEASE CALL THE OFFICE

CALL 1300 585 866
SOUTH AUSTRALIA ON DEMAND

PLEASE CALL THE OFFICE

CALL 1300 585 866
QUEENSLAND ON DEMAND

PLEASE CALL THE OFFICE

CALL 1300 585 866

2025 MARCH COURSE DATES | CPCSIL3001 WORK WITH PRODUCTS AND MATERIALS CONTAINING CRYSTALLINE SILICA

TRAINING LOCATIONSMAPVENUE LOCATIONCOURSE DATECOURSE DURATIONENROL HERE
VICTORIA

MAP

Intelligent Training Solutions

74/2 Cobham Street

Reservoir VIC 3073

SAT - 08TH MAR 20258.00am to 12.30pm Enrol Now - $380
NEW SOUTH WALES ON DEMAND

PLEASE CALL THE OFFICE

CALL 1300 585 866
SOUTH AUSTRALIA ON DEMAND

PLEASE CALL THE OFFICE

CALL 1300 585 866
QUEENSLAND ON DEMAND

PLEASE CALL THE OFFICE

CALL 1300 585 866

2025 APRIL COURSE DATES | CPCSIL3001 WORK WITH PRODUCTS AND MATERIALS CONTAINING CRYSTALLINE SILICA

TRAINING LOCATIONSMAPVENUE LOCATIONCOURSE DATECOURSE DURATIONENROL HERE
VICTORIA

MAP

Intelligent Training Solutions

74/2 Cobham Street

Reservoir VIC 3073

SAT - 12TH APR 20258.00am to 12.30pm Enrol Now - $380
NEW SOUTH WALES ON DEMAND

PLEASE CALL THE OFFICE

CALL 1300 585 866
SOUTH AUSTRALIA ON DEMAND

PLEASE CALL THE OFFICE

CALL 1300 585 866
QUEENSLAND ON DEMAND

PLEASE CALL THE OFFICE

CALL 1300 585 866

2025 MAY COURSE DATES | CPCSIL3001 WORK WITH PRODUCTS AND MATERIALS CONTAINING CRYSTALLINE SILICA

TRAINING LOCATIONSMAPVENUE LOCATIONCOURSE DATECOURSE DURATIONENROL HERE
VICTORIA

MAP

Intelligent Training Solutions

74/2 Cobham Street

Reservoir VIC 3073

SAT - 10TH MAY 20258.00am to 12.30pm Enrol Now - $380
NEW SOUTH WALES ON DEMAND

PLEASE CALL THE OFFICE

CALL 1300 585 866
SOUTH AUSTRALIA ON DEMAND

PLEASE CALL THE OFFICE

CALL 1300 585 866
QUEENSLAND ON DEMAND

PLEASE CALL THE OFFICE

CALL 1300 585 866

2025 JUNE COURSE DATES | CPCSIL3001 WORK WITH PRODUCTS AND MATERIALS CONTAINING CRYSTALLINE SILICA

TRAINING LOCATIONSMAPVENUE LOCATIONCOURSE DATECOURSE DURATIONENROL HERE
VICTORIA

MAP

Intelligent Training Solutions

74/2 Cobham Street

Reservoir VIC 3073

SAT - 14TH JUN 20258.00am to 12.30pm Enrol Now - $380
NEW SOUTH WALES ON DEMAND

PLEASE CALL THE OFFICE

CALL 1300 585 866
SOUTH AUSTRALIA ON DEMAND

PLEASE CALL THE OFFICE

CALL 1300 585 866
QUEENSLAND ON DEMAND

PLEASE CALL THE OFFICE

CALL 1300 585 866

2025 JULY COURSE DATES | CPCSIL3001 WORK WITH PRODUCTS AND MATERIALS CONTAINING CRYSTALLINE SILICA

TRAINING LOCATIONSMAPVENUE LOCATIONCOURSE DATECOURSE DURATIONENROL HERE
VICTORIA

MAP

Intelligent Training Solutions

74/2 Cobham Street

Reservoir VIC 3073

SAT - 12TH JUL 20258.00am to 12.30pm Enrol Now - $380
NEW SOUTH WALES ON DEMAND

PLEASE CALL THE OFFICE

CALL 1300 585 866
SOUTH AUSTRALIA ON DEMAND

PLEASE CALL THE OFFICE

CALL 1300 585 866
QUEENSLAND ON DEMAND

PLEASE CALL THE OFFICE

CALL 1300 585 866

2025 AUGUST COURSE DATES | CPCSIL3001 WORK WITH PRODUCTS AND MATERIALS CONTAINING CRYSTALLINE SILICA

TRAINING LOCATIONSMAPVENUE LOCATIONCOURSE DATECOURSE DURATIONENROL HERE
VICTORIA

MAP

Intelligent Training Solutions

74/2 Cobham Street

Reservoir VIC 3073

SAT - 09TH AUG 20258.00am to 12.30pm Enrol Now - $380
NEW SOUTH WALES ON DEMAND

PLEASE CALL THE OFFICE

CALL 1300 585 866
SOUTH AUSTRALIA ON DEMAND

PLEASE CALL THE OFFICE

CALL 1300 585 866
QUEENSLAND ON DEMAND

PLEASE CALL THE OFFICE

CALL 1300 585 866

2025 SEPTEMBER COURSE DATES | CPCSIL3001 WORK WITH PRODUCTS AND MATERIALS CONTAINING CRYSTALLINE SILICA

TRAINING LOCATIONSMAPVENUE LOCATIONCOURSE DATECOURSE DURATIONENROL HERE
VICTORIA

MAP

Intelligent Training Solutions

74/2 Cobham Street

Reservoir VIC 3073

SAT - 13TH SEP 20258.00am to 12.30pm Enrol Now - $380
NEW SOUTH WALES ON DEMAND

PLEASE CALL THE OFFICE

CALL 1300 585 866
SOUTH AUSTRALIA ON DEMAND

PLEASE CALL THE OFFICE

CALL 1300 585 866
QUEENSLAND ON DEMAND

PLEASE CALL THE OFFICE

CALL 1300 585 866

2025 OCTOBER COURSE DATES | CPCSIL3001 WORK WITH PRODUCTS AND MATERIALS CONTAINING CRYSTALLINE SILICA

TRAINING LOCATIONSMAPVENUE LOCATIONCOURSE DATECOURSE DURATIONENROL HERE
VICTORIA

MAP

Intelligent Training Solutions

74/2 Cobham Street

Reservoir VIC 3073

SAT - 11TH OCT 20258.00am to 12.30pm Enrol Now - $380
NEW SOUTH WALES ON DEMAND

PLEASE CALL THE OFFICE

CALL 1300 585 866
SOUTH AUSTRALIA ON DEMAND

PLEASE CALL THE OFFICE

CALL 1300 585 866
QUEENSLAND ON DEMAND

PLEASE CALL THE OFFICE

CALL 1300 585 866

2025 NOVEMBER COURSE DATES | CPCSIL3001 WORK WITH PRODUCTS AND MATERIALS CONTAINING CRYSTALLINE SILICA

TRAINING LOCATIONSMAPVENUE LOCATIONCOURSE DATECOURSE DURATIONENROL HERE
VICTORIA

MAP

Intelligent Training Solutions

74/2 Cobham Street

Reservoir VIC 3073

SAT - 08TH NOV 20258.00am to 12.30pm Enrol Now - $380
NEW SOUTH WALES ON DEMAND

PLEASE CALL THE OFFICE

CALL 1300 585 866
SOUTH AUSTRALIA ON DEMAND

PLEASE CALL THE OFFICE

CALL 1300 585 866
QUEENSLAND ON DEMAND

PLEASE CALL THE OFFICE

CALL 1300 585 866

2025 DECEMBER COURSE DATES | CPCSIL3001 WORK WITH PRODUCTS AND MATERIALS CONTAINING CRYSTALLINE SILICA

TRAINING LOCATIONSMAPVENUE LOCATIONCOURSE DATECOURSE DURATIONENROL HERE
VICTORIA

MAP

Intelligent Training Solutions

74/2 Cobham Street

Reservoir VIC 3073

SAT - 13TH DEC 20258.00am to 12.30pm Enrol Now - $380
NEW SOUTH WALES ON DEMAND

PLEASE CALL THE OFFICE

CALL 1300 585 866
SOUTH AUSTRALIA ON DEMAND

PLEASE CALL THE OFFICE

CALL 1300 585 866
QUEENSLAND ON DEMAND

PLEASE CALL THE OFFICE

CALL 1300 585 866

SPECIFIC COURSE INFORMATION

For more information and detail on this course and on how Intelligent Training Solutions intends to deliver this course to you, please click on any heading below to expand the content. 

UNITS OF COMPETENCE (SUBJECTS) & COURSE DURATION

CPCSIL3001 – WORK WITH PRODUCTS AND MATERIALS CONTAINING CRYSTALLINE SILICA

STUDENT INVESTMENT (Duration): 4.5 hours online / face-to-face* + On-Site Workplace Support Evidence** 

UNIT OVERVIEW

This course is specifically designed for the construction industry, equipping participants with essential skills, knowledge, and awareness to:

  • Differentiate between Crystalline Silica and Respirable Crystalline Silica (RCS).
  • Identify products and materials that contain crystalline silica.
  • Understand and apply risk mitigation strategies to minimize exposure to RCS dust in the workplace.
  • Fit test, clean, and maintain their RPE

Participants will gain insight into the health risks associated with RCS and learn about hazards linked to improper handling. The course also emphasises preventive strategies that align with workplace policies, procedures, and safety standards to minimise or eliminate exposure.

Participants are encouraged to bring their own respiratory protective equipment (RPE) and will have the opportunity to inspect, fit-test, clean, and maintain their equipment—skills that can be readily applied in their everyday tasks.

To streamline the practical component, we recognise that participants are qualified tradespeople actively working in the construction industry. Our team collaborates with participants’ site supervisors, managers, or Health, Safety, and Environment (HSE) teams to gather supporting evidence of their competencies with crystalline silica materials, eliminating the need for additional time away from work.

 

*The actual duration of the online (or in-class face-to-face) component may vary based on class discussions, participant numbers, and previous experience with the subject matter. We estimate that the theory component will take approximately 4 hours to complete; however, we ask all students to allow up to 4.5 hours in their schedules to account for any additional discussion or questions.

**The time needed to complete the on-site practical activities and assessments at your workplace will depend on the specific tasks scheduled for you. Intelligent Training Solutions will coordinate with your employer to collect supporting evidence—such as photos, videos, or third-party reports—demonstrating your safe handling of products or materials containing crystalline silica. This evidence will include tasks involving the processing of materials that contain crystalline silica, ensuring alignment with course requirements and industry safety standards. 

BLENDED DELIVERY FORMAT

Experience Flexibility and Support with Our Blended Delivery Course

Tailored Learning at Your Pace

The Intelligent Training Solutions Silica Awareness Training Course is a flexible, blended-delivery program designed for convenience and ease. It provides essential information through either an online or face-to-face option while leveraging each student’s workplace to gather practical evidence, efficiently fulfilling the practical assessment requirements.

Critical Skills with Personalised Support

For crucial or potentially life-saving skills, we provide robust theory training components. These sessions are led by seasoned professionals within the construction industry, ensuring you gain the skills, knowledge and awareness needed in a supportive environment.

Convenient Online Learning

Our online platform transforms your learning experience. Access detailed presentations, engaging video tutorials, and comprehensive course materials anytime, anywhere. It’s learning made convenient, right from your home, office, or preferred study space.

Interactive and Accessible Webinars

Join our live webinars for real-time learning experiences. Can’t attend? No problem. Each session is recorded and uploaded to your learner portal, ready for you to access 24/7. Plus, find additional recorded sessions packed with clear instructions and essential information for your assessments.

Hands-On Training with Experts

Dive into the practical aspects of your course in person. Our face-to-face sessions are scheduled between Monday to Saturday, 8.00 AM to 12.30 PM, ensuring you get the hands-on experience required, guided by our seasoned trainers.

Discover More

To learn how our blended delivery course can enhance your educational journey, reach out to us. Our team is ready to guide you through each step of the way.

PRE-REQUISITES & COURSE ELIGIBILITY CRITERIA

PRE-REQUISITES (ACADEMIC & COURSE)

Any student enrolling in the Silica Awareness training course must hold the CPCCWHS2001 Construction Industry Induction Card. You must also supply:

  1. Working pen and highlighters for use on the course.
  2. An active and working email account – is required in order to complete your online (personal study component)
  3. Photo ID to confirm your identity is required on your training day. 

 

BEFORE YOU ENROL

Before enrolling in this course, you may request to see an enrolment officer in person or via a live video meeting. Although not essential, such a meeting will allow one of our team members to walk you through this course, highlighting any expectations we will have from you and providing you with the transparency of your commitment to this course.

 

QUALIFICATION ELIGIBILITY CRITERIA

This qualification does not specify any mandatory entry requirements within the training package. However, prospective students are encouraged to evaluate their suitability based on the following criteria:

Language, Literacy, and Numeracy Skills: It’s advisable for students to possess Language, Literacy, and Numeracy (LLN) skills at Level 2 or above according to the Australian Core Skills Framework (ACSF). This level indicates a basic proficiency in understanding and using English language, literacy, and numeracy.

Before your enrolment is confirmed, you may need to undergo an LLN assessment. If you have concerns about your English language skills, whether in writing, reading, or speaking, we urge you to discuss these with us before enrolling. We’re here to assist and guide you.

Support for ALL Learning Levels: Students with LLN skills below Level 2 are still welcome to enrol. We believe in inclusive education and are committed to helping every student succeed. For such students, a personalised learning plan will be created before starting the course to ensure they can complete it successfully.

It is recommended that participants are at least 15 year’s of age.

 

OTHER IMPORTANT INFORMATION.

Before enrolling in this course, you may want to check out the student administration section of this website for the terms and conditions you are bound by when you enrol on one of our courses. The information within this section will highlight any expectations we will have from you and provide you with a clear understanding of your required commitment to your enrolled course. To access the student administration portal, simply click here: Student Administration.

To access your enrolment terms and conditions, simply click here: Enrolment Terms and Conditions.

This course and employment in the construction industry involves moderate physical activity, including kneeling and bending. Intelligent Training Solutions does not accept any responsibility for any harm suffered by you as a result of your participation in the course. If you have any special needs (including those in relation to Language, Literacy or Numeracy), a relevant disability or condition, or any other concerns, you should raise these prior to enrolment.

COURSE FEES

Our Silica Awareness Training Course has two delivery options. The enrolment fee associated with each option is found below:

OPTION 1: Workplace-Supported Blended Delivery (Recommended Option)

In this format, the theoretical components are delivered live via webinar or face-to-face, allowing participants to ask questions and engage in group discussions. To streamline the practical component, we recognise that participants are qualified tradespeople actively working in the construction industry. Our team collaborates with participants’ site supervisors, managers, or Health, Safety, and Environment (HSE) teams to gather supporting evidence of their competencies with crystalline silica materials, eliminating the need for additional time away from work.

  • Cost: Approx. $380 per person
  • Online delivery time: Approximately 4.5 hours
  • Practical Assessment: Workplace Supported Evidence (example: photos, videos, third-party report)

 

OPTION 2: Face-to-Face Training (in-class training & practical assessments)

This method involves delivering the entire course, including the evidence-gathering requirements for the practical activities, in a classroom setting, using common tools and materials containing silica (e.g., brick, concrete). The group size is limited to a maximum of 8 participants due to the evidence collection requirements for the practical activities.

  • Duration: 8 hours
  • Cost: Approx. $650 per person*

 

OUR ENROLMENT PROCESS

Once you have completed your online enrolment form the following process is applied:

STEP

You will receive a confirmation text message (SMS) from our office informing you that we have received your enrolment form. This text message may take between 1 to 12 hours to arrive as this message is only sent once our team have your enrolment form in their hands.

STEP

You will receive two emails from our administration team. These emails may include:

  1. An automated welcome letter that contains information about your course, including your trainer’s contact details, the location where your training will take place, the time your training will commence and any other important information that is relevant to your course.
  2. A tax invoice and/or receipt (sent by our enrolment team); and finally

NOTE: TAX invoices / receipts are sent manually and only during working hours.

Please remember to check the spam or junk folders.

STEP

You receive a final text message (SMS) from our administration team once your enrolment has been processed. This text message will also confirm that we have sent you all the required emails for your course.

IMPORTANT NOTE: IF YOU DO NOT RECEIVE THE EMAILS MENTIONED IN YOUR FINAL TEXT MESSAGE, YOU MUST CONTACT OUR OFFICE.

STUDENT SUPPORT

Student support is a cornerstone of our organisation. Whether you are a full-time, part-time or blended delivery student, you will always have access to your course trainers or student support officers. How you engage in our services (daily, once a week or in blocks) is up to you.

Intelligent Training Solutions can provide you with scheduled or flexible student support sessions. Support for this course is available in the following formats and times:

 

TYPE OF SUPPORT AVAILABLEDAYS AVAILABLETIMES AVAILABLE
PHONE SUPPORTMON, TUE, WED, THU, FRI8.45am to 4.45pm
EMAIL SUPPORTMON, TUE, WED, THU, FRI8.45am to 4.45pm
LIVE VIDEO CHATMON, TUE, WED, THU, FRI8.45am to 4.45pm
FACE TO FACEMON, TUE, WED, THU, FRI8.45am to 4.45pm
AFTER HOURSMON, TUE, WED, THU, FRI, SATBY APPOINTMENT

 

PLEASE NOTE: Responses to email support requests will occur during the times stated above; however, responses may be delayed up to 24 hours. If your support enquiry is urgent, we recommend calling us.

DELIVERY LOCATIONS

ASSESSMENT INFORMATION

This course is based on competency-based training (CBT) principles. A successful outcome for this course will be determined by a range of different assessment methods, including:

  • Assessment of student workbook (Questions or Quiz) 
  • Structured questioning and discussion.
  • Workplace Supported Evidence

RECOGNITION OF PRIOR LEARNING (RPL)

Recognition of Prior Learning (RPL) for this course is offered through an Assessment Only pathway.

RPL applicants must complete the theory and practical assessment tasks to be deemed competent in this course. Standard enrolment fees apply. Further information is available by contacting our office.

YOUR RIGHTS AS A STUDENT

  • You have the right to complain about the performance of our administration services, trainers or assessors.
  • You have the right to appeal the assessment decision made by our trainers. Please refer to our appeals policy in this website’s student administration section.
  • You can view our complaints and appeals policies by visiting the student administration section of this website.

RESOURCES AND TEXTBOOKS

Intelligent Training Solutions will provide you with all the required resources and texts. Upon receiving your welcome email, after you enrol in this course, you will be provided with access to our learning materials and guides.

STATEMENT OF ATTAINMENT - COURSE COMPLETION

Once you have completed and passed this course, you will be issued a Certificate of Completion within 30 days. Your Certificate of Completion will contain the following Nationally Recognised Unit of Competency:

  • CPCSIL3001 Work with products and materials containing crystalline silica

PLEASE NOTE: Intelligent Training Solutions aims to issue certificates within 3 to 14 days from the successful completion of your course; HOWEVER, failing to provide our office with your correct USI details, failing to complete any required paperwork, or a failure to pay your invoices on time will delay this process. If you require your certificate urgently, please inform the administration office so that they can attempt to make the required arrangements for you.

Results and/or certificates will only be issued to a student once all enrolment fees have been paid in full, except for those students on a PayRight payment plan (interest-free student loan).

CANCELLATION POLICY

We also have a general set of terms and conditions, which can be viewed here: ENROLMENT TERMS AND CONDITIONS

To summarise our cancellation and refund terms and conditions, in short:

  • We WILL NOT refund monies to students who do not turn up for class.
  • NO REFUNDS will be issued within eight days of the course commencement date.

 

Intelligent Training Solutions secures trainers, training venues, course resources and printed materials for your attendance on the course during the 8 days leading up to the course commencement date. Your enrolment has been considered during this preparation stage; therefore, course fees WILL NOT be refunded.

Any student who enrols in a course with less than eight days from the course commencement date will not receive a refund. Therefore, please decide carefully when enrolling in a course. 

Click the link above to view our full list of terms and conditions.

FREQUENTLY ASKED QUESTIONS (FAQs)

Here are a few of our most frequently asked questions on this course; please click on any questions below to expand the content. 

WHAT IF I AM NOT CONFIDENT USING A COMPUTER OR I DO NOT HAVE ACCESS TO A COMPUTER OR THE INTERNET?

Intelligent Training Solutions strongly recommends contacting our office before enrolling in this course for those who are not confident with a computer. This way, our trainers and support team can discuss the online requirements with you, potentially finding a way to assist you throughout your course. 

WHAT IS INVOLVED WITH THE FACE-TO-FACE TRAINING SESSION?

The face-to-face training sessions are fun, interactive, hands-on sessions that use a variety of delivery methods to share information with students. Information is presented to you in a conversational delivery approach, with lots of real-world scenarios, videos, modern presentations and, most importantly, a direct focus on practical, easy-to-implement approaches and techniques.

GROUP BOOKINGS

PRIVATE & CORPORATE BOOKINGS ARE AVAILABLE ONSITE

Onsite training is a convenient and flexible training solution for your workplace or community group.

Intelligent Training Solutions brings the training to you wherever and whenever you need it, with onsite delivery available six days a week for 50 weeks of the year!

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LIVE STUDENT FEEDBACK FROM GOOGLE

We strongly recommend checking out the reviews past students have left us on Google. We believe that live reviews and ratings speak volumes compared to the static snippets of favourable reviews most other training providers put on their websites. Below is a live feed from our Google reviews. This is an unfiltered feed. The reviews listed below are from students of every course we deliver. If you wish to find a specific review on a course you are interested in, you may need to look through the list. 🙂