PRE-REQUISITES

It is recommended that you provide the following:

1. Working pen and highlighters for use on the course.
2. An active and working email account.
3. Photo ID to confirm your identity is required on your training day. 
4. Appropriate clothing and footwear. Closed-toe shoes or work boots are a must

COURSE ELIGIBILITY CRITERIA

This unit of competence does not have any required eligibility criteria as stated by the RIIWHS204E Unit of Competence located on www.training.gov.au.

It is recommended that you are either employed or seeking employment within a job role that requires you to be certified in working at heights. Participants should have basic Language, Literacy and Numeracy skills and have the physical ability to work at heights. This unit does not mandate entry requirements; however, industry consultation and the RII companion volumes for this unit recommend that participants’ LLN ACSF performance indicators should be at a level 2 for this course. If you are unsure about your LLN level, please contact our office, and we will be more than happy to assist you. 

It is recommended that participants are 18 years of age; however, participants 15 years or older can undertake a VET course.

RECOMMENDATIONS.

Before you enrol into this course, you may wish to check out the student administration section of this website for the terms and conditions you are bound by when you enrol on one of our courses. The information within this section will highlight any expectations we will have from you and provide you with a clear understanding of your required commitment to your enrolled course. To access the student administration portal, simply click here: Student Administration.

To access your enrolment forms terms and conditions, simply click here: Enrolment Terms and Conditions.

The training offered by Intelligent Training Solutions provides the skills and knowledge to work at heights; however, as with any industry, additional skills or certifications may be required to perform a particular job or function. Intelligent Training Solutions accepts no responsibility for the subsequent actions of participants.

Heights training involves physical activity, including climbing, kneeling, reaching, and bending. Intelligent Training Solutions does not accept any responsibility for any harm suffered by you as a result of your participation in the course. If you have any special needs (including those in relation to Language, Literacy or Numeracy), a relevant disability or condition, or any other concerns, you should raise these prior to enrolment.

Even though any type of training in workplace safety is a serious matter, we pride ourselves on our energic, practical and engaging format that simulates real working scenarios. Our courses contain a lot of valuable content to ensure participants remain engaged rather than listening to war stories of the trainer’s past experiences. Unlike many other providers, our trainers are highly qualified from the construction and fire services industry and are all currently still working in their field. Our standards for trainers are high to ensure that the information you receive during this course is current, practical, and not just taught by anybody holding the certification. We believe in providing highly qualified trainers with real and current industry experience.

There are many topics within this course. For a full list of the information taught and assessed, we recommend viewing the RIIWHS204E criteria upon which our course is based.

VIEW: RIIWHS204E Unit of Competency

As a brief overview, the following list of topics are taught and assessed throughout this course. Please note that the list below is not extensive, and as previously mentioned, we recommend reviewing the heights course criteria using the link above should you require specific information for your compliance or workplace requirements.

The enrolment fee for this course is $249 per person.

A 10% discount per enrolment may be applied for corporate bookings of four participants or more in a course. 

CERTIFICATION VALID: 2 YEARS 

It is important to note that the 2-year validation period of this certification is industry-based and not established by a Government regulation or Standard. Industry guidelines recommend refresher training every 24 months; however, those working in a high-risk industry will find that their Standards or Codes of Practice state renewal every 12 months (1 year).

Once you have completed your enrolment form and it has been successfully submitted and received by our office, the following process is applied:

STEP 1)

You will receive a confirmation text message (SMS) from our office informing you that we have received your enrolment form.
NOTE: This text message may take between 1 to 12 hours to arrive as this message is only sent once our team have your enrolment form in their hands.

STEP 2)

During this phase in our enrolment process, you will receive anywhere between two or three emails from our enrolment (administration) team. These emails may include:

• A welcome letter which contains information about your course, together with your trainer’s contact details, the location your training will take place, the time your training will commence and any other important information that is relevant to your course.
  
• A tax invoice and/or receipt; and finally
  
• An email containing information on your USI

NOTE: It may take anywhere between 1 – 24 hours for our emails to arrive in your inbox during this stage. Please remember to check the spam or junk folders.

STEP 3)

During the third and final step in our enrolment process, you receive a final text message (SMS) from our enrolment (administration) team. This text message will confirm that your enrolment has been processed by our team and will list any or all emails that we have sent you.

IMPORTANT NOTE: IF YOU DO NOT RECEIVE THE EMAILS MENTIONED IN YOUR FINAL TEXT MESSAGE, YOU MUST CONTACT OUR OFFICE.

Student support is a cornerstone of our organisation. Whether you are a full-time, part-time or blended delivery student, you will always have access to your course trainers or student support officers. How you engage in our services (daily, once a week or in blocks) is up to you.

Intelligent Training Solutions can provide you with scheduled or flexible student support sessions. Support for this course is available in the following formats and times:

PLEASE NOTE: Responses to email support requests will occur during the times stated above; however, responses may be delayed up to 24 hours. If your support enquiry is urgent, we recommend calling us.

Once you have successfully completed the requirements of this course, you will receive the following items as part of your certification:

1. A personalised VOC (Verification of Competence) wallet-sized card. 
2. A PDF Certificate of Completion – Statement of Attainment sent directly to your email.

We will also add you to our register to receive FREE reminders that your certification may be due for refresher training. This is a free service offered by Intelligent Training Solutions to assist you in staying up-to-date and current with your certification.

Intelligent Training Solutions started as a workplace training organisation, delivering courses directly to clients at their own locations throughout Australia. Today on-site course delivery remains a strength of ours when it comes to helping businesses, large or small, find solutions to their own compliance or employment and training needs.

In Victoria, Intelligent Training Solutions Training Centre moved from our old location in East Keilor to Unit 74, 2 Cobham Street, Reservoir, Victoria 3073, expanding both our range of courses and our capacity to deliver.

1. Reservoir (ITS Training Centre) – 74, 2 Cobham Street, Reservoir, Victoria 3073
2. On-site delivery in all other states. 

This course and the unit of competency that make up your Statement of Attainment must be assessed both theoretically and practically in accordance with the criteria of the course. The assessment will be based on competency-based training (CBT) principles. A successful outcome for this certificate will be determined by a range of different methods, including:

• Either (one or the other) an online or written submission of work
• Observation of simulated and practical activities
• Structured questioning or discussions.

EMPLOYMENT PATHWAYS

Participants who obtain their working at heights accreditation will be able to safely work at any height greater than 1.5 meters to conduct work-related activities.

EDUCATIONAL PATHWAYS

Participants wishing to continue with their study after achieving the RIIWHS204E certification can do so by undertaking any one of the following courses:

• White Card Course
• Issuing a work permit course

Unfortunately, Intelligent Training Solutions is currently not offering any of the courses listed above. We expect to deliver these courses in the coming months. In the meantime, you may need to Google a training provider for these courses.

Recognition of prior learning for this certificate will be offered by way of assessment only. Applicants will need to undertake the theory and practical assessment tasks to be deemed competent in this course.

Standard fees will apply. Further information is available by contacting our office.

• You have the right to complain about the performance of our administration services, trainers or assessors.
• You have the right to appeal the assessment decision made by our trainers. Please refer to our appeals policy in this website’s student administration section.
• You can view our complaints and appeals policies by visiting the student administration section of this website.

Intelligent Training Solutions will provide you with all the required resources and texts on the day of your course.

Once you have completed and passed this course, you will be issued a Statement of Attainment within 30 days of your final successful assessment. Your Statement of Attainment will contain the following Nationally Recognised Unit of Competence:

• RIIWHS204E – Work safely at heights

PLEASE NOTE: Intelligent Training Solutions aims to issue certificates within 48 to 72 hours from the successful completion of your course; HOWEVER, failing to provide our office with your correct USI details, failing to complete your personal study component, or a failure to pay your invoice on time will delay this process.

If you require your certificate urgently for any reason, please inform your trainer on the day of your training session so that they can attempt to make the required arrangements for you.

We also have a general set of terms and conditions, which can be viewed here: ENROLMENT TERMS AND CONDITIONS.

To summarise our cancellation and refund terms and conditions, in short, We are unable to refund monies for students who do not turn up for class. Course fees will not be refunded if received within eight days of your course commencement. Intelligent Training Solutions has already secured the required trainers, training venues, course resources and printed materials for your attendance on the course. Your enrolment has been taken into account during this preparation stage; therefore, course fees WILL NOT be refunded.

Any student who enrols in a course less than eight days from the proposed course commencement date will not receive a refund in accordance with Clause 4.3.

PLEASE decide carefully when enrolling in a course with less than eight days between your enrolment and the commencement of the course. Intelligent Training Solutions does not have a cooling-off period for this course. Once your enrolment is processed, all payments made are non-refundable.

NOTE: WITHDRAWING FROM THE COURSE AT THIS STAGE WILL RESULT IN A VACANT POSITION WITHIN THE COURSE AND WILL DEPRIVE INTELLIGENT TRAINING SOLUTIONS AND THE COURSE OF THE REVENUE IT WOULD PROVIDE. 

Click the link above to view our full list of terms and conditions.