T&Cs – Historic Terms and Conditions
The original document containing our terms and conditions was written and implemented in July of 2011, and though many of these T&Cs have not changed over the years, now and then, a slight amendment and changes in our wording have occurred in response to:
- Local and global market changes
- Changes in government regulations
- Changes to the Standards for Registered Training Organisations
- Changes to our internal operations.
To maintain our historical records and to keep in line with our policy of maintaining transparency with staff and students, below you will find any modified or deleted terms and conditions, including dates on which the change occurred.
02 of May 2022
REMOVED AND REPLACED on 02nd of May 2022
As of the 22nd of March 2022, Intelligent Training Solutions can no longer able to transfer you to another course should you be unable to attend due to sickness or a medical emergency. If you are sick, or you are required to isolate after being tested positive for COVID, or you have been identified as a close contact of someone who is COVID-positive, your enrolment will be forfeited. This is because Intelligent Training Solutions has already secured the required trainers, training venues, course resources and printed materials for your attendance on the course. Your enrolment has been taken into account during this preparation stage. The expenses involved in conducting your course or cancelling the trainer due to your non-attendance need to be paid. Therefore your course will not be transferred, and any course fees will not be refunded. At the discretion of Intelligent Training Solutions, you may be offered a discount on your next enrolment; however, a medical certificate or evidence of enforced isolation will need to be provided before this can be considered.
These terms and conditions will apply to all new enrolments submitted on or after the 22nd of March 2022. This change in conditions does not apply to enrolment received before and including the 21st of March 2022.
PLEASE NOTE: The decision to implement these terms and conditions has not been made lightly. Non-attendance in a course cost businesses like ours time and money, especially when conducting essential training for COVID response workers and high-risk industries, regardless of low course participant numbers.
END
Clause 4 – Note 2
NOTE 2 (this note expired on the 21st of March 2022 and was replaced with NOTE 2.1) – If you are unable to attend due to sickness or a medical emergency, Intelligent Training Solutions will transfer your course, however, you must provide a Medical Certificate issued by your GP before we can transfer your course otherwise your application will not be considered. This includes the need for COVID related tests and isolation. In the event, you are required to isolate after having been tested for COVID or because you are registered as a close contact of an exposure site or positive COVID case, Intelligent Training Solutions will only transfer your course upon evidence provided, no refund will be provided.
Clause 4 – Note 2.1
NOTE 2.1 (this note expired on the 02nd of May 2022 and was replaced with NOTE 2.2)- Effective as of the 22nd of March 2022, Intelligent Training Solutions is no longer able to transfer your course should you be unable to attend due to sickness or a medical emergency. In the event you are sick, you are required to isolate after having been tested positive for COVID, or you have been identified as a close contact of someone who is COVID positive, your enrolment will be forfeited. This is due to the fact that Intelligent Training Solutions has already secured the required trainers, training venues, course resources and printed materials for your attendance on the course. Your enrolment has been taken into account during this preparation stage and the expenses involved in conducting your course or cancelling the trainers still need to be paid, therefore your course will not be transfered and course fees WILL NOT be refunded. At the discretion of Intelligent Training Solutions, you may be offered a discount on your next enrolment, however, a medical certificate or evidence of enforced isolation will need to be provided before this can be considered.
Clause 5 – Generic note removed
NOTE: These enrolment terms and conditions and the availability of our complaints and appeals processes do not remove your rights to take action under Australia’s consumer protection laws.
Clause 12 – Amended
Amended on the 02/05/2022 with the current wording used in Clause 12. The original was:
GOVERNMENT VACCINE MANDATE ORDERS FOR TAFE | HIGHER EDUCATION | REGISTERED TRAINING PROVIDERS AND TRAINING SECTORS
As of Monday 01st of November 2021, in line with the Public Health Advice, the Victorian Government together have mandated that all students and staff attending a training venue on-site across any TAFE, Higher Education provider (universities), or Registered Training Organisations (RTOs) throughout Victoria must be fully vaccinated against COVID-19 or have been issued with an approved medical exemption. This includes:
All students over the age of 16 coming on-site to any training venue must be fully vaccinated or have a valid medical exemption;
All students under the age of 16
Students excluded from the fully vaccinated requirement include:
Students who are unvaccinated or have had their first dose only, will not be able to come on-site until they are fully vaccinated or have a valid medical exemption
DENSITY QUOTIENTS
As per the Department of Educations requirements, density quotients do not apply to teaching and learning spaces in adult education. All other public-facing areas are subject to a density quotient of one person per two square meters.
Clause 13 – Amendment
Amended on the 02/05/2022 with the current wording used in Clause 13. The original was:
Students are entitled to two assessment attempts for each theory unit and one practical assessment attempt, excluding First Aid courses. If a student is unsuccessful after their attempts, they will be required to repeat the unit. A re-enrollment fee will apply to students who are required to repeat a subject.