It is recommended that you provide the following:

1. Working pen and highlighters for use on the course.
2. An active and working email account – is required in order to complete your online (personal study component)
3. Photo ID to confirm your identity is required on your training day. 

COURSE ELIGIBILITY CRITERIA

This unit of competence does not have any required eligibility criteria as stated by the HLTAID012 Unit of Competence located on www.training.gov.au.

This is an open certificate. We encourage everybody to undertake this certificate in order to learn these life-saving skills. Participants should have basic Language, Literacy and Numeracy skills and have the physical ability to perform CPR and other First Aid situations.

It is recommended that participants are 17 years or older; however, participants 15 years or older can undertake a VET course.

RECOMMENDATIONS.

Before you enrol into this course, you may wish to check out our student administration portal or the terms and conditions you are bound by when you enrol on one of our courses. The information found within these two areas will highlight any expectations we will have from you and provide you with a clear understanding of your required commitment to your enrolled course. To access the student administration portal, simply click here: Student Administration.

To access your enrolment forms terms and conditions relevant to this course, simply click here: Enrolment Terms and Conditions.

The training offered by Intelligent Training Solutions provides the skills and knowledge to administer first aid properly but does not constitute a medical qualification. Intelligent Training Solutions accepts no responsibility for the subsequent actions of participants.

First Aid training involves moderate physical activity, including kneeling and bending. Intelligent Training Solutions does not accept any responsibility for any harm suffered by you as a result of your participation in the course. If you have any special needs (including those in relation to Language, Literacy or Numeracy), a relevant disability or condition, or any other concerns, you should raise these prior to enrolment.

There are many topics within this first aid course. For a full list of the information taught and assessed, we recommend viewing the HLTAID012 criteria upon which our course is based.

VIEW: HLTAID012 Unit of Competency

As a brief overview, the following list of topics are taught and assessed throughout this course. Please note that the list below is not extensive, and as previously mentioned, we recommend reviewing the first aid criteria using the link above should you require specific information for your compliance or workplace requirements.

A CPR CERTIFICATION IS VALID FOR: 1 YEAR

A FIRST AID CERTIFICATION IS VALID FOR: 3 YEARS

Once you have completed your enrolment form and it has been successfully submitted and received by our office, the following process is applied:

STEP 1)

You will receive a confirmation text message (SMS) from our office informing you that we have received your enrolment form.
NOTE: This text message may take between 1 to 12 hours to arrive as this message is only sent once our team have your enrolment form in their hands.

STEP 2)

During this phase in our enrolment process, you will receive anywhere between two or three emails from our enrolment (administration) team. These emails may include:

• A welcome letter which contains information about your course, together with your trainer’s contact details, the location your training will take place, the time your training will commence and any other important information that is relevant to your course.
  
• A tax invoice and/or receipt; and finally
  
• An email containing information on your USI

NOTE: It may take anywhere between 1 – 24 hours for our emails to arrive in your inbox during this stage. Please remember to check the spam or junk folders.

STEP 3)

During the third and final step in our enrolment process, you receive a final text message (SMS) from our enrolment (administration) team. This text message will confirm that your enrolment has been processed by our team and will list any or all emails that we have sent you.

IMPORTANT NOTE: IF YOU DO NOT RECEIVE THE EMAILS MENTIONED IN YOUR FINAL TEXT MESSAGE, YOU MUST CONTACT OUR OFFICE.

Intelligent Training Solutions can provide you with scheduled or flexible student support sessions. Support for this course is available in the following formats and times:

PLEASE NOTE: Responses to email support requests will occur during the times stated above; however, responses may be delayed up to 24 hours. If your support enquiry is urgent, we recommend calling us.

1. A Certificate of Completion – Statement of Attainment
2. A Resuscitation Mask Keyring

We will also add you to our register to receive FREE reminders that your CPR or First Aid certificates are about to expire. This is a free service offered by Intelligent Training Solutions to assist you in staying up-to-date and current with your first aid certification.

Over the years, we have built strong relationships with many of our local Neighbourhood Houses and their wonderful staff to deliver our nationally accredited and non-accredited courses to the local communities using the Neighbourhood Houses as a permanent location and venue while at the same time having an established training centre in Preston, Victoria.

Intelligent Training Solutions has a public offering for this course at the following locations:

1. Connecting Staff – Level 2/15 Goode Street, Gisborne, Victoria 3437
2. Kyneton Community Learning Centre – 34 Mollison Street, Kyneton, Victoria 3444
3. Sunbury Neighbourhood House – 531 Elizabeth Drive, Sunbury, Victoria 3429
4. Reservoir (ITS Training Centre) – 74, 2 Cobham Street, Reservoir, Victoria 3073

Private/corporate/group bookings are delivered throughout most suburbs in Victoria. A minimum participant number does apply for on-site training.  

This course and the unit of competency that make up your Statement of Attainment must be assessed both theoretically and practically in accordance with the first aid criteria. The assessment will be based on competency-based training (CBT) principles. A successful outcome for this certificate will be determined by a range of different methods, including:

• Either (one or the other) an online or written submission of work
• Observation of simulated and practical activities
• Structured questioning or discussions.

PLEASE NOTE: It is a requirement of this course, as stated by the HLTAID012 unit criteria, that the practical assessment (demonstration) of CPR must be performed on an adult and infant manikin while on the floor.

Standard fees will apply. Further information is available by contacting our office.

• You have the right to complain about the performance of our administration services, trainers or assessors.
• You have the right to appeal the assessment decision made by our trainers. Please refer to our appeals policy in this website’s student administration section.
• You can view our complaints and appeals policies by visiting the student administration section of this website.

• HLTAID012 – Provide first aid in an education and care setting
• HLTAID011 – Provide first aid
• HLTAID010 – Provide basic emergency life support
• HLTAID009 – Provide cardiopulmonary resuscitation

PLEASE NOTE: Intelligent Training Solutions aims to issue certificates within 48 to 72 hours from the successful completion of your course; HOWEVER, failing to provide our office with your correct USI details, failing to complete your personal study component, or a failure to pay your invoice on time will delay this process.

If you require your certificate urgently for any reason, please inform your trainer on the day of your training session so that they can attempt to make the required arrangements for you.

EFFECTIVE 03rd of May 2022

If you are unable to attend your course due to illness (including COVID) or a medical emergency, Intelligent Training Solutions will transfer your enrolment at the cost of $17.50, providing that you supply our administration office with a medical certificate signed by a medical health professional within seven days of your intended course date. Failure to provide a medical certificate will result in your enrolment being cancelled and fees forfeited. Please refer to Clause 4 in our terms and conditions for all other conditions related to refunds and Clause 5 for transfers.

We are unable to refund monies for students who do not turn up for class. Course fees will not be refunded if received within eight days of your course commencement. Intelligent Training Solutions has already secured the required trainers, training venues, course resources and printed materials for your attendance on the course. Your enrolment has been taken into account during this preparation stage; therefore, course fees WILL NOT be refunded.

Any student who enrols in a course less than eight days from the proposed course commencement date will not receive a refund in accordance with Clause 4.3.

PLEASE decide carefully when enrolling in a course with less than eight days between your enrolment and the commencement of the course. Intelligent Training Solutions does not have a cooling-off period for this course. Once your enrolment is processed, all payments made are non-refundable.

NOTE: WITHDRAWING FROM THE COURSE AT THIS STAGE WILL RESULT IN A VACANT POSITION WITHIN THE COURSE AND WILL DEPRIVE INTELLIGENT TRAINING SOLUTIONS AND THE COURSE OF THE REVENUE IT WOULD PROVIDE. 

Upon request, we will send you a PDF download of the first aid course student learner guide and student assessment, free of charge. You simply print the student assessment and write down your answers to complete the personal study component. Once you have answered all the questions, you can submit your assessment to your trainer on the day of your in-class training session. You can also mail your completed assessment to the mailing address we will provide you.

Please Note: We will always recommend you attempt to complete your personal study component online. Our team of trainers and administrators are available on our phones to support you in gaining access to your Learner Portal.