Select Page

AFL - EMERGENCY RESPONSE COORDINATOR (ERC) COURSE

This Emergency Response Coordinator (ERC) course is endorsed by the Australian Football League (AFL) and targets junior, suburban and country football clubs, teams and volunteers that may not have a qualified Level 1 sports trainer available to attend games, training and practices sessions. This course builds a club or teams capacity to meet the minimum requirements of the Australian Football League Management of Injuries and Medical Emergencies in Community Australia Football Policy.

AFL EMERGENCY RESPONSE COORDINATOR (ERC) COURSE

QUICK INFORMATION

$79

ENROLMENT FEE

RESERVOIR &

ON-SITE DELIVERY

LOCATION

FACE-TO-FACE

DELIVERY METHOD

3 hrs

STUDENT TIME INVESTMENT

Actual delivery time will depend on participant numbers and class engagement.

ABOUT THIS COURSE

Sports trainers and first aiders have been part of Australian Football since the origins of the game. They are part of the fabric of every club and play a key role in player preparation and safety at all levels. Our Emergency Response Coordinator (ERC) course is endorsed by the Australian Football League (AFL) and is designed for junior, suburban and country football clubs, teams and volunteers that may not have a Qualified Level 1 Sports Trainer available to attend each game, or each training and practices session.

This course builds a club or team’s capacity to meet the minimum requirements of the Australian Football League Management of Injuries and Medical Emergencies in Community Australia Football Policy. Our Emergency Response Coordinator (ERC) course will provide you with the skills, knowledge and confidence required on and off the field to deal with the emergency assessment, planning and management of on-field injuries and response priorities.  

All participants who successfully complete this training, combined with a current first aid certificate, will have the minimum competencies required to fulfil the role of an Emergency Response Coordinator at an Australian Football event.

This includes the minimum competencies in emergency management procedures and responses and the assessment and immediate management of severe injuries and life-threatening medical emergencies required by at least one person in attendance at all games and training or practice sessions. As of season 2013, the AFL mandated that this ERC qualification, together with a current first aid certificate, will be the minimum competency an individual must hold to officiate as a sports trainer.*   

Our course incorporates many realistic classroom simulations to prepare you to deal with on-field first aid injuries with a practical, real-world approach to first aid.

*source: AFL community club website

 

COURSES ARE CONDUCTED MONTHLY IN THE LEAD-UP TO A NEW FOOTBALL SEASON AND ON REQUEST BY ANY CLUB OR TEAM.

ENROL IN THE AFL ERC COURSE

Intelligent Training Solutions will deliver the AFL ERC course on-demand during the months of June through to December. Call us to schedule your team or club for a course.

2025 JANUARY - COURSE DATES | AFL - EMERGENCY RESPONSE COORDINATOR (ERC) COURSE

TRAINING LOCATIONSMAPVENUE LOCATIONCOURSE DATECOURSE DURATIONENROL HERE
BENDIGO

MAP

LaTrobe University Athletics Complex (Meeting Room)

58 Retreat Road, Flora Hill, Vic 3550

COURSES DELIVERED

ON DEMAND, PLEASE CALL

NO COURSE THIS MONTH

PLEASE CHECK ANOTHER MONTH

CALL US
DAYLESFORD

MAP

Daylesford Town Hall

76 Vincent Street, Daylesford, Vic 3460

COURSES DELIVERED

ON DEMAND, PLEASE CALL

NO COURSE THIS MONTH

PLEASE CHECK ANOTHER MONTH

CALL US
GISBORNE

MAP

Gisborne Community Hall

63 Howey Street, Gisborne, Vic 3437

COURSES DELIVERED

ON DEMAND, PLEASE CALL

NO COURSE THIS MONTH

PLEASE CHECK ANOTHER MONTH

CALL US
KYNETON

MAP

Kyneton Community Learning Center

34 Mollison Street, Kyneton, Vic 3444

COURSES DELIVERED

ON DEMAND, PLEASE CALL

NO COURSE THIS MONTH

PLEASE CHECK ANOTHER MONTH

CALL US
LANCEFIELD

MAP

Lancefield Neighbourhood House

78 High Street, Lancefield, Vic 3435

COURSES DELIVERED

ON DEMAND, PLEASE CALL

NO COURSE THIS MONTH

PLEASE CHECK ANOTHER MONTH

CALL US
ROMSEY

MAP

Romsey Neighbourhood House

96-100 Main Street, Romsey, Vic 3434

COURSES DELIVERED

ON DEMAND, PLEASE CALL

NO COURSE THIS MONTH

PLEASE CHECK ANOTHER MONTH

CALL US
RESERVOIR

MAP

Intelligent Training Solutions

Unit 74, 2 Cobham Street

Reservoir, VIC 3073

COURSE CLOSED6.00pm to 9.00pmCALL US
RIDDELLS CREEK

MAP

Riddells Creek Leisure Centre

Sutherlands Rd

Riddells Creek, VIC 3031

COURSES DELIVERED

ON DEMAND, PLEASE CALL

NO COURSE THIS MONTH

PLEASE CHECK ANOTHER MONTH

CALL US
SUNBURY

MAP

Sunbury Neighbourhood House

531 Elizabeth Drive, SUNBURY, Vic 3429

COURSES DELIVERED

ON DEMAND, PLEASE CALL

NO COURSE THIS MONTH

PLEASE CHECK ANOTHER MONTH

CALL US
TRENTHAM

MAP

Trentham Neighbourhood Centre

66 High Street, Trentham, Vic 3458

COURSES DELIVERED

ON DEMAND, PLEASE CALL

NO COURSE THIS MONTH

PLEASE CHECK ANOTHER MONTH

CALL US
WOODEND

MAP

Woodend Neighbourhood House

47 Forest Street, Woodend, Vic 3442

COURSES DELIVERED

ON DEMAND, PLEASE CALL

NO COURSE THIS MONTH

PLEASE CHECK ANOTHER MONTH

CALL US

2025 FEBRUARY - COURSE DATES | AFL - EMERGENCY RESPONSE COORDINATOR (ERC) COURSE

TRAINING LOCATIONSMAPVENUE LOCATIONCOURSE DATECOURSE DURATIONENROL HERE
BENDIGO

MAP

LaTrobe University Athletics Complex (Meeting Room)

58 Retreat Road, Flora Hill, Vic 3550

COURSES DELIVERED

ON DEMAND, PLEASE CALL

NO COURSE THIS MONTH

PLEASE CHECK ANOTHER MONTH

CALL US
DAYLESFORD

MAP

Daylesford Town Hall

76 Vincent Street, Daylesford, Vic 3460

COURSES DELIVERED

ON DEMAND, PLEASE CALL

NO COURSE THIS MONTH

PLEASE CHECK ANOTHER MONTH

CALL US
GISBORNE

MAP

Gisborne Community Hall

63 Howey Street, Gisborne, Vic 3437

COURSES DELIVERED

ON DEMAND, PLEASE CALL

NO COURSE THIS MONTH

PLEASE CHECK ANOTHER MONTH

CALL US
KYNETON

MAP

Kyneton Community Learning Center

34 Mollison Street, Kyneton, Vic 3444

COURSES DELIVERED

ON DEMAND, PLEASE CALL

NO COURSE THIS MONTH

PLEASE CHECK ANOTHER MONTH

CALL US
LANCEFIELD

MAP

Lancefield Neighbourhood House

78 High Street, Lancefield, Vic 3435

COURSES DELIVERED

ON DEMAND, PLEASE CALL

NO COURSE THIS MONTH

PLEASE CHECK ANOTHER MONTH

CALL US
ROMSEY

MAP

Romsey Neighbourhood House

96-100 Main Street, Romsey, Vic 3434

COURSES DELIVERED

ON DEMAND, PLEASE CALL

NO COURSE THIS MONTH

PLEASE CHECK ANOTHER MONTH

CALL US
RESERVOIR

MAP

Intelligent Training Solutions

Unit 74, 2 Cobham Street

Reservoir, VIC 3073

THU - 06TH FEB 20256.00pm to 9.00pm Enrol Now - $79
SAT - 22ND FEB 20259.00am to 12.00pm Enrol Now - $79
RIDDELLS CREEK

MAP

Riddells Creek Leisure Centre

Sutherlands Rd

Riddells Creek, VIC 3031

COURSES DELIVERED

ON DEMAND, PLEASE CALL

NO COURSE THIS MONTH

PLEASE CHECK ANOTHER MONTH

CALL US
SUNBURY

MAP

Sunbury Neighbourhood House

531 Elizabeth Drive, SUNBURY, Vic 3429

COURSES DELIVERED

ON DEMAND, PLEASE CALL

NO COURSE THIS MONTH

PLEASE CHECK ANOTHER MONTH

CALL US
TRENTHAM

MAP

Trentham Neighbourhood Centre

66 High Street, Trentham, Vic 3458

COURSES DELIVERED

ON DEMAND, PLEASE CALL

NO COURSE THIS MONTH

PLEASE CHECK ANOTHER MONTH

CALL US
WOODEND

MAP

Woodend Neighbourhood House

47 Forest Street, Woodend, Vic 3442

COURSES DELIVERED

ON DEMAND, PLEASE CALL

NO COURSE THIS MONTH

PLEASE CHECK ANOTHER MONTH

2025 MARCH - COURSE DATES | AFL - EMERGENCY RESPONSE COORDINATOR (ERC) COURSE

TRAINING LOCATIONSMAPVENUE LOCATIONCOURSE DATECOURSE DURATIONENROL HERE
BENDIGO

MAP

LaTrobe University Athletics Complex (Meeting Room)

58 Retreat Road, Flora Hill, Vic 3550

COURSES DELIVERED

ON DEMAND, PLEASE CALL

NO COURSE THIS MONTH

PLEASE CHECK ANOTHER MONTH

CALL US
DAYLESFORD

MAP

Daylesford Town Hall

76 Vincent Street, Daylesford, Vic 3460

COURSES DELIVERED

ON DEMAND, PLEASE CALL

NO COURSE THIS MONTH

PLEASE CHECK ANOTHER MONTH

CALL US
GISBORNE

MAP

Gisborne Community Hall

63 Howey Street, Gisborne, Vic 3437

COURSES DELIVERED

ON DEMAND, PLEASE CALL

NO COURSE THIS MONTH

PLEASE CHECK ANOTHER MONTH

CALL US
KYNETON

MAP

Kyneton Community Learning Center

34 Mollison Street, Kyneton, Vic 3444

COURSES DELIVERED

ON DEMAND, PLEASE CALL

NO COURSE THIS MONTH

PLEASE CHECK ANOTHER MONTH

CALL US
LANCEFIELD

MAP

Lancefield Neighbourhood House

78 High Street, Lancefield, Vic 3435

COURSES DELIVERED

ON DEMAND, PLEASE CALL

NO COURSE THIS MONTH

PLEASE CHECK ANOTHER MONTH

CALL US
ROMSEY

MAP

Romsey Neighbourhood House

96-100 Main Street, Romsey, Vic 3434

COURSES DELIVERED

ON DEMAND, PLEASE CALL

NO COURSE THIS MONTH

PLEASE CHECK ANOTHER MONTH

CALL US
RESERVOIR

MAP

Intelligent Training Solutions

Unit 74, 2 Cobham Street

Reservoir, VIC 3073

SAT - 29TH MAR 20259.00am to 12.00pm Enrol Now - $79
RIDDELLS CREEK

MAP

Riddells Creek Leisure Centre

Sutherlands Rd

Riddells Creek, VIC 3031

COURSES DELIVERED

ON DEMAND, PLEASE CALL

NO COURSE THIS MONTH

PLEASE CHECK ANOTHER MONTH

CALL US
SUNBURY

MAP

Sunbury Neighbourhood House

531 Elizabeth Drive, SUNBURY, Vic 3429

COURSES DELIVERED

ON DEMAND, PLEASE CALL

NO COURSE THIS MONTH

PLEASE CHECK ANOTHER MONTH

CALL US
TRENTHAM

MAP

Trentham Neighbourhood Centre

66 High Street, Trentham, Vic 3458

COURSES DELIVERED

ON DEMAND, PLEASE CALL

NO COURSE THIS MONTH

PLEASE CHECK ANOTHER MONTH

CALL US
WOODEND

MAP

Woodend Neighbourhood House

47 Forest Street, Woodend, Vic 3442

COURSES DELIVERED

ON DEMAND, PLEASE CALL

NO COURSE THIS MONTH

PLEASE CHECK ANOTHER MONTH

CALL US

2025 APRIL - COURSE DATES | AFL - EMERGENCY RESPONSE COORDINATOR (ERC) COURSE

TRAINING LOCATIONSMAPVENUE LOCATIONCOURSE DATECOURSE DURATIONENROL HERE
BENDIGO

MAP

LaTrobe University Athletics Complex (Meeting Room)

58 Retreat Road, Flora Hill, Vic 3550

COURSES DELIVERED

ON DEMAND, PLEASE CALL

NO COURSE THIS MONTH

PLEASE CHECK ANOTHER MONTH

CALL US
DAYLESFORD

MAP

Daylesford Town Hall

76 Vincent Street, Daylesford, Vic 3460

COURSES DELIVERED

ON DEMAND, PLEASE CALL

NO COURSE THIS MONTH

PLEASE CHECK ANOTHER MONTH

CALL US
GISBORNE

MAP

Gisborne Community Hall

63 Howey Street, Gisborne, Vic 3437

COURSES DELIVERED

ON DEMAND, PLEASE CALL

NO COURSE THIS MONTH

PLEASE CHECK ANOTHER MONTH

CALL US
KYNETON

MAP

Kyneton Community Learning Center

34 Mollison Street, Kyneton, Vic 3444

COURSES DELIVERED

ON DEMAND, PLEASE CALL

NO COURSE THIS MONTH

PLEASE CHECK ANOTHER MONTH

CALL US
LANCEFIELD

MAP

Lancefield Neighbourhood House

78 High Street, Lancefield, Vic 3435

COURSES DELIVERED

ON DEMAND, PLEASE CALL

NO COURSE THIS MONTH

PLEASE CHECK ANOTHER MONTH

CALL US
ROMSEY

MAP

Romsey Neighbourhood House

96-100 Main Street, Romsey, Vic 3434

COURSES DELIVERED

ON DEMAND, PLEASE CALL

NO COURSE THIS MONTH

PLEASE CHECK ANOTHER MONTH

CALL US
RESERVOIR

MAP

Intelligent Training Solutions

Unit 74, 2 Cobham Street

Reservoir, VIC 3073

THU - 10TH APR 20256.00pm to 9.00pm Enrol Now - $79
RIDDELLS CREEK

MAP

Riddells Creek Leisure Centre

Sutherlands Rd

Riddells Creek, VIC 3031

COURSES DELIVERED

ON DEMAND, PLEASE CALL

NO COURSE THIS MONTH

PLEASE CHECK ANOTHER MONTH

CALL US
SUNBURY

MAP

Sunbury Neighbourhood House

531 Elizabeth Drive, SUNBURY, Vic 3429

COURSES DELIVERED

ON DEMAND, PLEASE CALL

NO COURSE THIS MONTH

PLEASE CHECK ANOTHER MONTH

CALL US
TRENTHAM

MAP

Trentham Neighbourhood Centre

66 High Street, Trentham, Vic 3458

COURSES DELIVERED

ON DEMAND, PLEASE CALL

NO COURSE THIS MONTH

PLEASE CHECK ANOTHER MONTH

CALL US
WOODEND

MAP

Woodend Neighbourhood House

47 Forest Street, Woodend, Vic 3442

COURSES DELIVERED

ON DEMAND, PLEASE CALL

NO COURSE THIS MONTH

PLEASE CHECK ANOTHER MONTH

CALL US

2025 MAY - COURSE DATES | AFL - EMERGENCY RESPONSE COORDINATOR (ERC) COURSE

TRAINING LOCATIONSMAPVENUE LOCATIONCOURSE DATECOURSE DURATIONENROL HERE
BENDIGO

MAP

LaTrobe University Athletics Complex (Meeting Room)

58 Retreat Road, Flora Hill, Vic 3550

COURSES DELIVERED

ON DEMAND, PLEASE CALL

NO COURSE THIS MONTH

PLEASE CHECK ANOTHER MONTH

CALL US
DAYLESFORD

MAP

Daylesford Town Hall

76 Vincent Street, Daylesford, Vic 3460

COURSES DELIVERED

ON DEMAND, PLEASE CALL

NO COURSE THIS MONTH

PLEASE CHECK ANOTHER MONTH

CALL US
GISBORNE

MAP

Gisborne Community Hall

63 Howey Street, Gisborne, Vic 3437

COURSES DELIVERED

ON DEMAND, PLEASE CALL

NO COURSE THIS MONTH

PLEASE CHECK ANOTHER MONTH

CALL US
KYNETON

MAP

Kyneton Community Learning Center

34 Mollison Street, Kyneton, Vic 3444

COURSES DELIVERED

ON DEMAND, PLEASE CALL

NO COURSE THIS MONTH

PLEASE CHECK ANOTHER MONTH

CALL US
LANCEFIELD

MAP

Lancefield Neighbourhood House

78 High Street, Lancefield, Vic 3435

COURSES DELIVERED

ON DEMAND, PLEASE CALL

NO COURSE THIS MONTH

PLEASE CHECK ANOTHER MONTH

CALL US
ROMSEY

MAP

Romsey Neighbourhood House

96-100 Main Street, Romsey, Vic 3434

COURSES DELIVERED

ON DEMAND, PLEASE CALL

NO COURSE THIS MONTH

PLEASE CHECK ANOTHER MONTH

CALL US
RESERVOIR

MAP

Intelligent Training Solutions

Unit 74, 2 Cobham Street

Reservoir, VIC 3073

COURSE CLOSED6.00pm to 9.00pmCALL US
RIDDELLS CREEK

MAP

Riddells Creek Leisure Centre

Sutherlands Rd

Riddells Creek, VIC 3031

COURSES DELIVERED

ON DEMAND, PLEASE CALL

NO COURSE THIS MONTH

PLEASE CHECK ANOTHER MONTH

CALL US
SUNBURY

MAP

Sunbury Neighbourhood House

531 Elizabeth Drive, SUNBURY, Vic 3429

COURSES DELIVERED

ON DEMAND, PLEASE CALL

NO COURSE THIS MONTH

PLEASE CHECK ANOTHER MONTH

CALL US
TRENTHAM

MAP

Trentham Neighbourhood Centre

66 High Street, Trentham, Vic 3458

COURSES DELIVERED

ON DEMAND, PLEASE CALL

NO COURSE THIS MONTH

PLEASE CHECK ANOTHER MONTH

CALL US
WOODEND

MAP

Woodend Neighbourhood House

47 Forest Street, Woodend, Vic 3442

COURSES DELIVERED

ON DEMAND, PLEASE CALL

NO COURSE THIS MONTH

PLEASE CHECK ANOTHER MONTH

CALL US

Intelligent Training Solutions will deliver the AFL ERC course on-demand during the months of June through to December. Call us to schedule your team or club for a course.

WHY INTELLIGENT TRAINING SOLUTIONS? WHY THIS COURSE?

Intelligent Training Solutions is a Registered Training Organisation (RTO) that delivers defensive driver training courses without comparison. Here is a short list of why people choose an Intelligent Training Solutions Defensive Drive Course:

 

✔️ Friendly and supportive trainers who work with the class to answer any questions your club or team may have.
✔️ Course delivery is available at our training venue or on-site at your club.
✔️ Our courses are delivered by highly experienced nurses, some of which are obsessed with football!
✔️ We ensure that our learning activities transfer over into a real-world application. We show you how to use the resources you have available to you on the field!
✔️ Our courses are fun, energetic, and entertaining.  

 

SPECIFIC COURSE INFORMATION

For more information and detail on this course and on how Intelligent Training Solutions intends to deliver this course to you, please click on any heading below to expand the content. 

TRAINING FACILITY

This course is delivered at Unit 74, 2 Cobham Street, Reservoir, Victoria 3033. 

On-site delivery is also available for this course. Please contact us to schedule your club or team. 

 

COURSE DURATION

STUDENT INVESTMENT: Face-to-Face: 3 hrs* 

*The actual delivery time will depend on course participant numbers and student engagement. 

PRE-REQUISITES & COURSE ELIGIBILITY CRITERIA

This is an open course. We encourage everybody involved with a sporting club OR football club to undertake this course. Participants should have basic Language, Literacy and Numeracy skills and have the physical ability to support an injured casualty, including carrying a player off the field on a stretcher.

PRE-REQUISITES

Students must have the following:

  1. An active and working email address/account.
  2. Photo ID to confirm your identity is required on your training day. 
  3. Appropriate clothing and footwear. Closed-toe shoes are a must.
  4. For students to receive a Certificate of Competence from the AFL House, you will need to provide us with a certified copy of their current HLTAID011 Provide first aid certificate*.

*NOTE: Any student that does not have a current HLTAID011 Provide first aid certificate can enrol in a course by clicking any of the blue HLTAID011 Provide First Aid links within this tab. Students who refuse to provide us with their certificate OR who refuse to complete a first aid certification will not be issued with an AFL ERC Certificate.

It is recommended that participants are 18 years of age; however, participants 16 years or older can undertake this course.

 

RECOMMENDATIONS.

Before you enrol in this course, you may wish to check out the student administration section of this website for the terms and conditions you are bound by when you enrol in one of our courses. The information within this section will highlight any expectations we will have from you and provide you with a clear understanding of your required commitment to your enrolled course. To access the student administration portal, simply click here: Student Administration.

To access your enrolment forms terms and conditions, simply click here: Enrolment Terms and Conditions.

The training offered by Intelligent Training Solutions provides the skills and knowledge to administer first aid in a sporting environment but does not constitute a medical qualification. Intelligent Training Solutions, together with the AFL, accept no responsibility for the subsequent actions of participants.

First Aid training in any nature involves moderate physical activity, including kneeling and bending. Intelligent Training Solutions does not accept any responsibility for any harm suffered by you as a result of your participation in the course. If you have any special needs (including those in relation to Language, Literacy or Numeracy), a relevant disability or condition, or any other concerns, you should raise these prior to enrolment.

COURSE OUTLINES

This course contains a wide range of information contextualised to the sporting industry. Our 3 hour course covers the following topics:

Topic includes, but are not limited to:

  • Role of the Emergency Response Coordinator
  • Emergency planning
  • Emergency response priorities
  • On-field assessment of injured players
  • Concussion management
  • Blood rule
  • On-field and off-field communication
  • Calling an ambulance, information to share
  • Transporting injured players

 

NOTE: A current nationally accredited HLTAID011 Provide first aid certificate is a prerequisite for the ERC Certificate. Any person can attend this course, but only those who meet the AFL House’s criteria (hold a current first aid certificate) will be sent an AFL issued Certificate.

COURSE FEES

The enrolment fee for this course is $79 per person.

OUR ENROLMENT PROCESS

Once you have completed your enrolment form online, the following process is applied:

STEP 1: You will receive a confirmation text message (SMS) from our office informing you that we have received your enrolment form and are processing your request. Please Note: Our text messages may take between 1 to 24 hours to arrive as these messages are only sent once our enrolments team has your enrolment form in their hands.

STEP 2: You will receive one or two emails from our enrolments team. These emails may include:

  • A welcome letter containing information about your course, your contact person on the day of your training, the location of your training, the time your training will commence, and any other important information relevant to your course.
  • A tax invoice and/or receipt.

AGAIN, PLEASE NOTE: It may take anywhere between 1 – 24 hours for our emails to arrive in your inbox. Please remember to check your spam or junk folders for our emails.

STEP 3: We will send you a final text message (SMS) confirming that your enrolment has been processed and that your enrolment in this course is confirmed. This text message will also contain a list of the emails that we have sent you. IMPORTANT: IF YOU DO NOT RECEIVE THE EMAILS MENTIONED IN YOUR FINAL TEXT MESSAGE, YOU MUST CONTACT OUR OFFICE.

STUDENT SUPPORT

Student support is a cornerstone of our organisation. Whether you are a full-time, part-time or blended delivery student, you will always have access to your course trainers or student support officers. How you engage in our services (daily, once a week or in blocks) is up to you.

Intelligent Training Solutions can provide you with scheduled or flexible student support sessions. Support for this course is available in the following formats and times:

 

TYPE OF SUPPORT AVAILABLEDAYS AVAILABLETIMES AVAILABLE
PHONE SUPPORTMON, TUE, WED, THU, FRI8.45am to 4.45pm
EMAIL SUPPORTMON, TUE, WED, THU, FRI8.45am to 4.45pm
LIVE VIDEO CHATMON, TUE, WED, THU, FRI8.45am to 4.45pm
FACE TO FACEMON, TUE, WED, THU, FRI8.45am to 4.45pm
AFTER HOURSMON, TUE, WED, THU, FRI, SATBY APPOINTMENT

 

PLEASE NOTE: Responses to email support requests will occur during the times stated above; however, responses may be delayed up to 24 hours. If your support enquiry is urgent, we recommend calling us.

ASSESSMENT INFORMATION

Course participants will be assessed during this course on criteria established by the AFL. Students will need to achieve a passing grade to be deemed competent for this course.

YOUR RIGHTS AS A STUDENT

  • You have the right to complain about the performance of our administration services, trainers or assessors.
  • You have the right to appeal the assessment decision made by our trainers. Please refer to our appeals policy in this website’s student administration section.
  • You can view our complaints and appeals policies by visiting the student administration section of this website.

RESOURCES, TEXTBOOKS AND REQUIRED EQUIPMENT

Intelligent Training Solutions will provide you with all the required resources and texts on the day of your course.

It is recommended that you provide the following:

  1. Working pens and highlighters for use on the course.
  2. A4 lined workbooks for taking notes (minimum 20 pages)
  3. An active and working email account
  4. Photo ID to confirm your identity

CERTIFICATE OF COMPLETION

PLEASE NOTE: Certificates are not issued by Intelligent Training Solutions. They are issued by the AFL house.

Once you have successfully completed this course’s requirements, Intelligent Training Solutions will request a Certificate of Competence be issued to you by the AFL. Certificates will be sent directly to you by the AFL. 

NOTE: The AFL will reject any application we put forward for a certificate for any student who has not provided us with a certified copy of their current HLTAID011 Provide first aid certificate.  

CANCELLATION POLICY

We have a general set of terms and conditions, which can be viewed here: ENROLMENT TERMS AND CONDITIONS.

To summarise our cancellation and refund terms and conditions, in short, We are unable to refund monies for students who do not turn up for class. Course fees will not be refunded for cancellations received within eight working days of your course commencement date. The reason for this is that Intelligent Training Solutions has already secured the required trainers, training equipment, venue, course resources and printed materials for your attendance on the course; therefore, your enrolment has been taken into account during this preparation stage so course fees WILL NOT be refunded.

Any student who enrols in a course with less than eight days from the proposed course commencement date will not receive a refund in accordance with Clause 4.3 of our enrolment terms and conditions. PLEASE decide carefully when enrolling in a course with less than eight days between your enrolment and the commencement of your course. Intelligent Training Solutions does not have a cooling-off period for this course. Once your enrolment is processed, all payments made are non-refundable.

NOTE: WITHDRAWING FROM THE COURSE AT THIS STAGE WILL RESULT IN A VACANT POSITION WITHIN THE COURSE AND WILL DEPRIVE INTELLIGENT TRAINING SOLUTIONS AND THE COURSE OF THE REVENUE IT WOULD PROVIDE. 

Click the link above to view our full list of terms and conditions.

GROUP BOOKINGS

PRIVATE & CORPORATE BOOKINGS ARE AVAILABLE ONSITE

Onsite training is a convenient and flexible training solution for your workplace or community group.

Intelligent Training Solutions brings the training to you wherever and whenever you need it, with onsite delivery available six days a week for 50 weeks of the year!

FREQUENTLY ASKED QUESTIONS (FAQs)

Here are a few of our most frequently asked questions on this course; please click on any questions below to expand the content. 

WHAT IS A MINIMUM CLASS SIZE REQUIRED FOR DELIVERY ON-SITE AT OUR CLUB?

The minimum class size for any on-site delivery is dependent on the location of your club/team. As a general guide, we ask for a minimum of six-course participants; however, feel free to call us for a quote. 

WHAT IS A MAXIMUM CLASS SIZE INTELLIGENT TRAINING SOLUTIONS WILL DELIVER TO?

We don’t have a maximum class-size, instead, we have a ratio of 1 trainer for every group of students. A group of students consists of between 1 to 16 students. For example, if your club has 17 people in their course, Intelligent Training Solutions would provide two trainers even though the class would be taught together as one large group.

Our public courses are capped at 16 students (one group); however, if you have arranged for a private course for your club/team, then you can have as many people in your course as you like providing that you have the room to sit all your participants. Intelligent Training Solutions will provide additional trainers at no extra cost to you or your club for courses with larger participant numbers.  

CAN INTELLIGENT TRAINING SDOLUTIONS CERTIFY A COPY OF MY FIRST AID CERTIFICATE?

Yes, however, on the day of your course you will need to bring along a clear photocopy of your first aid certificate together with the original copy of your first aid certificate for the trainer to verify.

ONE-ON-ONE (ON-ROAD)

DEFENSIVE DRIVER COURSE

(HALF-DAY PROGRAM)

HLTAID011

PROVIDE FIRST AID
(PREVIOUSLY LEVEL II)

LIVE STUDENT FEEDBACK FROM GOOGLE

We strongly recommend checking out the reviews past students have left us on Google. We believe that live reviews and ratings speak volumes compared to the static snippets of favourable reviews most other training providers put on their websites. Below is a live feed from our Google reviews. This is an unfiltered feed. The reviews listed below are from students of every course we deliver. If you wish to find a specific review on a course you are interested in, you may need to look through the list. 🙂